Your right to get your data deleted

What is the right to get your data deleted?

The right to get your data deleted is also known as the ‘right to erasure’. You can ask an organisation that holds data about you to delete that data. In some circumstances, they must then do so. You may sometimes hear this called the ‘right to be forgotten’.

When can I ask for my data to be deleted?

The right only applies in the following circumstances:

• The organisation no longer needs your data for the original reason they collected or used it for.

• You initially consented to the organisation using your data, but have now withdrawn your consent.

• You have objected to the use of your data, and your interests outweigh those of the organisation using it.
• You have objected to the use of your data for direct marketing purposes.

For more information on the right to object, read ‘Your right to object to how your data is used’.

• The organisation has collected or used your data unlawfully.

• The organisation has a legal obligation to erase your data.
• The data was collected from you as a child for an online service.

The law gives children special protection, especially online, because they may be less aware of the risks and consequences of giving their data to organisations. Even if you are now an adult, you have a right to have your data erased if it was collected from you as a child.

For more about this, see our guidance on Children’s rights.

How do I ask for my data to be deleted?

You should contact the organisation and let them know what personal data you want them to erase. You don’t have to ask a specific person - you can contact any part of the organisation with your request.

You can make your request verbally or in writing. We recommend you follow up any verbal request in writing because this will allow you to explain your complaint, give evidence and explain what you want to happen. You will also have clear proof of your actions, if you decide to challenge the organisation’s response.

There are no specific words that you must use, but you may find it useful to use the template below to help you exercise your right to erasure.